At Coastal Shade and Shutters, your privacy matters to us. Whether you’re browsing for outdoor blinds, booking a quote, or just having a stickybeak around our website, we’re committed to protecting your personal information and being transparent about how we use it.

This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe. If you've got any questions or concerns, just get in touch.

1. Who We Are

Coastal Shade and Shutters
Website: swcss.com.au
Email: admin@swcss.com.au

2. What We Collect

We may collect the following personal information from you:

• Your name and contact details (like phone number and email)

• Your address (especially if you're booking a measure and quote)

• Details about your property (if relevant to a service)

• Website usage data (via cookies and analytics tools)

We collect this information when you:

• Fill out a contact or quote form

• Call or email us directly

• Interact with our website (including IP address, browser type, etc.)

3. Why We Collect It

We collect your info to:

• Respond to your enquiries or quote requests

• Book site visits and provide our services

• Improve your experience on our website

• Send the occasional update or offer (only if you’ve opted in)

We promise not to use your details for anything shady - we only use what we need, and we don’t sell your info to third parties. Ever.

4. Third Parties We Work With

Sometimes we use trusted third-party services to help us run our business and website (like email providers, website hosting, payment processors, or marketing tools). We only work with reputable platforms that meet strict privacy standards.

They only receive the info necessary to do their job, and they’re not allowed to use it for anything else.

5. Cookies & Tracking

Yep, our website uses cookies. Not the choc-chip kind, the little text files that help us track how people use the site. This helps us improve the site experience and understand what people are most interested in.

You can disable cookies in your browser settings at any time. It won’t stop the blinds from rolling, but it might affect how our site works for you.

6. How We Protect Your Info

We take reasonable steps to keep your personal info secure, including using SSL encryption on our website and ensuring only authorised people have access to your data. That said, no method of transmission over the internet is 100% foolproof, so while we do our best, we can’t guarantee absolute security.

7. Your Rights

You’ve got rights under Australian privacy law, including the right to:

• Access the personal info we hold about you

• Ask us to correct anything that's inaccurate

• Request deletion of your data (unless we’re legally required to keep it)

• Opt out of marketing communications

To exercise any of these rights, just email us at [Insert Email Address].

8. Links to Other Sites

Sometimes we link to other websites (like suppliers, resources, or social media). We’re not responsible for the privacy practices of those sites - once you leave ours, their rules apply.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in the law or how we operate. When we do, we’ll update the "Last Updated" date at the top of the page.

10. Contact Us

Got questions, concerns, or just want to make sure your data’s being treated right? Contact us:

Coastal Shade and Shutters
admin@swcss.com.au